Privacy Policy

Last updated: 11th September 2025

  1. Who We Are

We are Modular Urban Spaces Ltd, registered in England & Wales under company number 15811613.  Registered office: Rivers Lodge, West Common, Harpenden, AL5 2JD.  Email: hello@urban-spaces.uk. Tel: 020 3005 4936.  This policy explains how we collect, use, and protect your personal information.

  1. Information We Collect

We may collect the following information when you use our website, contact us, or place an order:

  • Name, address, phone number, email address.
  • Property details relevant to your garden room/annexe project.
  • Payment details (processed securely through third-party providers).
  • Website usage data (via cookies and analytics tools).
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  1. How We Use Your Information

We use your information to:

  • Provide quotes, process orders, and deliver our services.
  • Communicate with you about your project.
  • Manage payments and invoices.
  • Send marketing updates (only if you opt in).
  • Improve our website and services.

Marketing & Case Studies: with your consent, we may use details of your garden room or annexe project (including photographs, videos, descriptions and quotes) as a case study for marketing purposes. This may include publication on our website, social media channels, printed brochures, and other digital or non-digital media.  We will never publish your full address or personal contact details. Where possible, we will anonymise the project location (e.g. “Garden Annexe for Mrs. S in Oxfordshire”).  You can withdraw your consent at any time by contacting us at hello@urban-spaces.uk.

  1. Legal Basis for Processing

We process your data based on:

  • Contract: to provide products and services you have requested.
  • Legal obligation: for tax, accounting, or regulatory purposes.
  • Consent: for marketing communications.
  • Legitimate interest: to run our business effectively.
  1. Sharing Your Information

We do not sell your data. We may share information with:

  • Our employees, contractors, and installers (to deliver your project).
  • Payment processors and banks.
  • Legal, tax, or regulatory authorities if required by law.
  1. Marketing Communications

We will only send you marketing emails if you have opted in.  You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

  1. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and collect anonymous usage statistics (e.g. via Google Analytics).  You can manage cookies through your browser settings.

  1. Data Security & Retention

We store personal data securely and restrict access to authorised staff only.  We keep data only as long as necessary to fulfil our contract and meet legal obligations (typically up to 7 years for financial records).

  1. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate information.
  • Request deletion of your data (unless we need it for legal reasons).
  • Withdraw consent to marketing at any time.
  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights are being violated.
  1. Contact Us

If you have questions about this policy or your data, please contact us:

Modular Urban Spaces Ltd
Rivers Lodge
West Common
Harpenden
AL5 2JD
Email: hello@urban-spaces.uk
Tel: 020 3005 4936